mango Return Policy

We want you to feel confident shopping with mango. This Return Policy explains our 30 Days Free Returns service, return eligibility, refund timing, exchanges, and how to contact us before sending anything back.

30-day return window

mango offers 30 Days Free Returns for eligible items. To begin a return, contact our customer service team within 30 days of receiving your order.

Returns sent without contacting customer service first may not be accepted. Please do not send any item back until you have received the correct return instructions and return details from our team.

Return eligibility

To be eligible for a return, your item should meet the following conditions:

• The return request is made within 30 days of receiving the order.
• The item is unused, unworn, unwashed, and in its original condition.
• All original tags, labels, packaging, and accessories are included when applicable.
• The item is not marked as final sale or otherwise listed as non-returnable.
• The return is approved through customer service before the item is shipped back.

Item condition

Returned items must be received in a condition suitable for inspection. Items with signs of wear, washing, stains, odors, damage, missing tags, or missing packaging may not qualify for a refund.

Please package your return carefully to help prevent damage while the item is in transit.

Non-returnable items

Some items may not be eligible for return. Non-returnable items may include:

• Items marked as final sale
• Items that have been worn, washed, altered, or damaged after delivery
• Items returned with missing tags, labels, packaging, or accessories when applicable
• Personalized, customized, or made-to-order items
• Items that cannot be returned for hygiene reasons once opened, used, or tried on in a way that affects resale condition
• Gift cards or store credit, if offered

How to start a return

1. Email mango customer service at [email protected].
2. Include your order number, full name, email address used at checkout, and the item you would like to return.
3. Tell us the reason for your return so we can provide the correct return instructions.
4. Wait for our customer service team to send the return instructions and return details.
5. Package the approved item securely and follow the instructions provided by our team.

Customer-service return instructions

Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

We do not display a fixed return address on this page. The correct return details will be provided after your return request is reviewed.

Return shipping cost

mango offers 30 Days Free Returns. Approved returns are free when you contact customer service first and follow the return instructions provided by our team.

Returns sent without approval, sent to the wrong location, or shipped without following the provided instructions may not be accepted.

Final sale rules

Items marked as final sale are not eligible for return or exchange unless the item arrives damaged, defective, or incorrect. If you believe there is an issue with a final sale item, contact customer service before taking any return action.

Refund timing

Refunds are processed within 3–15 days after the returned item is received and inspected. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Original payment details should not be sent by email. If we need additional information to review your return, our customer service team will let you know.

Returns sent without approval

Customers must contact customer service first to receive return instructions and return details. Returns sent without contacting customer service first may not be accepted.

Contact us

For return support, email mango at [email protected]. Please include your order number, the item you want to return, the reason for your return, and any photos that may help us review your request.