mango Privacy Policy

Last updated: April 16, 2026

This Privacy Policy explains how mango collects, uses, stores, and protects information when you visit our website, place an order, contact customer support, subscribe to email marketing, or use our online store features.

Information we collect

mango may collect information that you provide directly, information related to your orders, and certain information collected automatically when you use our website.

• Contact information: such as your name, email address, shipping details, and billing details.
• Order information: such as products purchased, order number, order status, delivery details, return or exchange requests, and customer service history.
• Account information: such as login details, saved preferences, and account activity if you create or use an account.
• Customer support information: such as messages, photos, product questions, return details, and other information you choose to send us.
• Device and website information: such as browser type, device type, pages viewed, general site activity, cookie data, and analytics information.
• Email marketing preferences: such as your subscription status, email engagement, and communication preferences.

How we use information

mango uses customer information to operate the online store, process orders, provide customer support, improve the shopping experience, and communicate with customers.

• To process and manage orders, payments, shipping, returns, and exchanges
• To send order confirmations, service updates, tracking-related messages, and support responses
• To answer questions about products, sizing, accounts, orders, shipping, returns, or exchanges
• To maintain website functionality, improve website performance, and understand how visitors use our store
• To help protect the website, customers, and transactions from misuse, fraud, or unauthorized activity
• To send marketing emails when you have subscribed or otherwise opted in
• To comply with applicable requirements and respond to valid requests when necessary

Payment information

Payment information is processed through the payment options provided at checkout, including PayPal, Stripe, and credit card payment processing. We use payment-related information to complete transactions, confirm payment status, handle refunds when applicable, and support secure checkout.

Please do not send full credit card numbers, security codes, or other sensitive payment details by email. If payment-related support is needed, contact us at [email protected] and include your order number instead of complete payment details.

Cookies and analytics tracking

mango uses cookies and similar technologies to support website functionality, remember preferences, improve the shopping experience, and understand how visitors use our website.

Cookies and analytics tracking may help us review page performance, browsing activity, traffic patterns, cart behavior, and other website interactions. You may be able to manage or disable cookies through your browser settings, but some website features may not work properly without certain cookies.

Email marketing

If you subscribe or opt in to receive marketing emails from mango, we may use your email address to send product updates, promotions, offers, store news, and other marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in an email or by contacting us at [email protected]. Even if you unsubscribe from marketing emails, we may still send non-marketing messages related to your orders, account, returns, exchanges, or customer service requests.

Service providers

mango may share limited information with service providers that help us operate our store and provide services to customers. These providers may support website hosting, order fulfillment, payment processing, delivery, customer service, email marketing, analytics, security, fraud prevention, and store operations.

We share information only as needed for these providers to perform services for mango or as otherwise permitted by this Privacy Policy.

Data security

mango uses reasonable administrative, technical, and organizational measures designed to help protect customer information from unauthorized access, misuse, loss, or disclosure.

No online store, website, or electronic transmission is completely risk-free. Please use care when sharing information online, keep account login details private, and contact us if you believe your account or order information may have been used without permission.

Data retention

We keep information for as long as reasonably needed to provide our services, process orders, manage returns or exchanges, respond to support requests, maintain business records, improve our store, prevent misuse, and meet applicable requirements.

When information is no longer needed, we may delete, anonymize, or securely retain it as appropriate.

Customer privacy rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include the ability to request access to your information, ask that information be corrected, request deletion, object to certain uses, opt out of marketing, or withdraw consent where applicable.

To make a privacy request, email mango at [email protected]. We may ask for information needed to verify your identity and locate your records before completing a request.

Children’s privacy

The mango website is intended for general online shopping audiences and is not directed to children. We do not knowingly request personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the request.

International users

If you access the mango website from outside the location where our store operations or service providers are based, your information may be processed or stored in another country. By using our website or placing an order, you understand that information may be handled in locations where privacy rules may differ from those in your area.

Policy updates

mango may update this Privacy Policy from time to time to reflect changes to our website, services, store operations, or privacy practices. When updates are made, the revised policy will be posted on this page with an updated “Last updated” date.

Your continued use of the website after an updated policy is posted means you accept the updated Privacy Policy.

Contact information

If you have questions about this Privacy Policy, your personal information, email marketing preferences, cookies, analytics tracking, orders, returns, exchanges, or customer support requests, contact mango at [email protected].