mango Shipping Policy
At mango, we want your order to arrive clearly, smoothly, and without surprise shipping costs. This Shipping Policy explains our Free Worldwide Shipping service, processing times, delivery estimates, tracking updates, and how to contact us if you need help.
Shipping service: Free Worldwide Shipping
Order processing time: 1–3 days
Estimated delivery time: 2–5 days after shipment
Tracking update time: Tracking information may update within 1–3 days after shipment.
Shipping destinations
mango offers Free Worldwide Shipping. Orders can be shipped worldwide where delivery service is available for the destination provided at checkout.
Please make sure your shipping address is complete and accurate before placing your order. Some destinations may require additional delivery details, such as an apartment number, postal code, province, region, or local contact information.
Shipping rates
Shipping is free worldwide. There is no separate shipping charge for our Free Worldwide Shipping service.
Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by mango.
Order processing
Orders are processed within 1–3 days. Processing includes order review, preparation, packing, and handoff for shipment.
Delivery time
Estimated delivery time is 2–5 days after shipment. Delivery timing may vary based on destination, local delivery conditions, and the accuracy of the shipping address.
Tracking updates
Once your order ships, tracking information may take 1–3 days to update. If your tracking link does not show movement right away, please allow time for the carrier system to refresh.
Need help?
For shipping questions, email us at [email protected] with your order number and the email address used at checkout.
Tracking your order
When tracking information is available, you can use it to follow your shipment’s progress. Tracking may not update immediately after shipment, and it can take 1–3 days for the first scan or status change to appear.
If your tracking has not updated after the expected tracking update time, contact mango support at [email protected] so we can help review the shipment status.
Wrong or incomplete address
Please review your shipping address carefully before submitting your order. mango is not able to guarantee changes after an order has been placed, but we will do our best to help when possible.
If you notice an incorrect or incomplete address, email [email protected] as soon as possible with your order number and the corrected shipping details.
Customs, duties, and taxes
Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If any such fees apply to your shipment, they will be covered by mango.
If you receive a notice requesting payment for customs duties, import taxes, brokerage fees, or other government charges related to your mango order, please contact us before making payment so we can assist you.
Lost, delayed, or damaged packages
If your package appears delayed, missing, or damaged in transit, please contact us at [email protected]. Include your order number, tracking number if available, and a short description of the issue.
- Delayed package: Contact us if your delivery estimate has passed and tracking has not updated.
- Lost package: Contact us if tracking shows delivery but you cannot locate the package.
- Damaged package: Contact us with photos of the package and item condition so we can review the issue.
Contact us
For shipping support, email mango at [email protected]. To help us respond faster, please include your order number, full name, shipping address, and a clear description of your question.
Thank you for shopping with mango. We are here to help make your shipping experience clear from checkout to delivery.
